Privacy policy

GENERAL TERMS AND CONDITIONS (GTC)

www.etbhair.hu - effective from: 2025-01-30
Preamble
Welcome to our website! Thank you for placing your trust in us during your purchase!
The GTC of this online store was created using the Consumer-Friendly GTC generator.
If you have any questions regarding these General Terms and Conditions, the use of the website, individual products, or the purchasing process, or if you would like to discuss your specific needs with us, please contact our colleague at the provided contact details!

Imprint: Information about the Service Provider (Seller, Business)
Name: Eternal Beauty Korlátolt Felelősségű Társaság
Headquarters: 2161 Csomád, Kossuth Lajos Road 103.
Mailing Address: 2094 Nagykovácsi,  Cseresznye utca 17.
Registration Authority: Registered with the Company Court of the Budapest Regional Court
Company Registration Number: 13-09-203373
Tax Number: 25990850-2-13
Representative: Tanka Erika Henriett, Managing Director (executive officer)
Phone Number: +36 30 188 8031
Email: iroda@eternal.hu
Website: http://etbhair.hu
Bank Account Number: 10300002-13489153-00014904

Data of the Hosting Provider
Name: Shopify International Ltd.
Headquarters: Data Protection Officer c/o Intertrust Ireland 2nd Floor 1-2 Victoria Buildings Haddington Road Dublin 4, D04 XN32 Ireland
Contact: abuse@shopify.com
Website: https://www.shopify.com/

Definitions
Goods: movable objects that are offered for sale on the Website, including:
• Movable property, including water, gas, and electricity in limited quantities or specified volumes packaged in a container, bottle, or other means, as well as
• Movable property that includes or is connected to digital content or a digital service in such a way that the goods would not be able to fulfill their functions in the absence of the relevant digital content or digital service (hereinafter referred to as goods containing digital elements)
Goods containing digital elements: movable property that includes or is connected to digital content or a digital service in such a way that the goods would not be able to fulfill their functions in the absence of the relevant digital content or digital service
Digital content: data produced or provided in digital form
Parties: Seller and Buyer collectively

Consumer: a natural person acting for purposes outside their independent profession and economic activities, who purchases, orders, receives, uses, or makes use of goods or is the addressee of commercial communication or offers related to the goods. For the purposes of the rules applicable to the conciliatory body—except for the application of the European Parliament and Council Regulation (EU) No. 524/2013 of May 21, 2013, regarding the online resolution of consumer disputes, and the amendment of Regulation (EC) No. 2006/2004 and Directive 2009/22/EC—a consumer is also defined as a civil organization, a religious legal entity, a condominium, or a housing cooperative acting for purposes outside their independent profession and economic activities, which purchases, orders, receives, uses, or makes use of goods or is the addressee of commercial communication or offers related to the goods. Within the internal market, in relation to unjustified territorial-based content restrictions based on the buyer's citizenship, residence, or establishment, and against other forms of discrimination, a business that qualifies as a buyer under Regulation (EU) 2018/302 is also considered a consumer for the application of Regulation (EU) 2018/302, which amends Regulations (EC) No. 2006/2004 and (EU) 2017/2394, and Directive 2009/22/EC.

Consumer Contract: a contract in which one party is considered a consumer.

Functionality: the ability of goods containing digital elements, digital content, or digital services to fulfill functions suitable for their purpose.

Manufacturer: the producer of the goods, in the case of imported goods, the importer who brings the goods into the territory of the European Union, as well as any person or entity that presents itself as the manufacturer by indicating its name, trademark, or other distinguishing signs on the goods.

Interoperability: the ability of goods containing digital elements, digital content, or digital services to work together with hardware and software that differs from those typically used with the same type of goods, digital content, or digital services.

Compatibility: the ability of goods containing digital elements, digital content, or digital services to work together with hardware or software without the need for conversion, typically used with the same type of goods, digital content, or digital services.

Website: the current webpage that serves the purpose of concluding the contract.

Contract: the sales contract created between the Seller and the Buyer through the use of the Website and electronic correspondence.

Durable Medium: any tool that enables the consumer or the business to store data addressed personally to them in a way that is accessible in the future and for a duration appropriate to the purpose of the data, as well as to display the stored data unchanged.

Communication tools for remote parties: a tool that allows the parties to make a contractual declaration in the absence of each other for the purpose of entering into a contract. Such tools include, in particular, forms addressed to the recipient or those without specific addressing, standard letters, order forms published in press advertisements, catalogs, telephones, fax machines, and devices providing internet access.

Contract concluded between remote parties: a consumer contract concluded without the simultaneous physical presence of the parties, within the framework of an organized remote sales system for the provision of goods or services as per the contract, whereby the contracting parties use only tools that allow communication between remote parties for the purpose of entering into the contract.

Business: a person acting within their profession, independent occupation, or business activity.

Buyer/You: the person making a purchase offer through the Website.

Warranty: In the case of contracts concluded between the consumer and the business (hereinafter referred to as consumer contracts), according to the Civil Code:

1. a warranty for the performance of the contract, which the business voluntarily assumes beyond its legal obligations or in the absence thereof for the proper performance of the contract, and
2. a mandatory warranty based on legislation.

Purchase Price: the consideration payable for the Goods, as well as for the provision of digital content.

Relevant Legislation: Hungarian law provisions apply to the Contract, and particularly the following laws are relevant:

• Act CLV of 1997 on Consumer Protection
• Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services
• Act V of 2013 on the Civil Code
• Government Decree 151/2003 (IX. 22.) on Mandatory Warranty for Durable Consumer Goods
• Government Decree 10/2024 (VI. 28.) on Defining the Scope of Durable Consumer Goods Subject to Mandatory Warranty
• Government Decree 45/2014 (II. 26.) on the Detailed Rules of Contracts Between Consumers and Businesses
• NGM Decree 19/2014 (IV. 29.) on Procedural Rules for Handling Warranty and Guarantee Claims Regarding Goods Sold Under Contracts Between Consumers and Businesses
• Act LXXVI of 1999 on Copyright
• Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (February 28, 2018) on unjustified territorial restrictions and other forms of discrimination based on the citizenship, residence, or establishment of the buyer within the internal market, and amending Regulation (EC) No 2006/2004 and (EU) 2017/2394, as well as Directive 2009/22/EC
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
• Government Decree 373/2021 (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods and the provision of digital content and digital services.

 

Scope and Acceptance of the General Terms and Conditions (GTC)
The content of the contract formed between us is determined by these General Terms and Conditions (hereinafter: GTC), alongside the provisions of applicable mandatory laws. Accordingly, the present GTC outlines the rights and obligations pertaining to you and us, the conditions for the conclusion of the contract, deadlines for performance, delivery and payment terms, liability rules, and the conditions for exercising the right of withdrawal.
Technical information necessary for the use of the Website, which is not included in this GTC, can be found in other information available on the Website.
You are obliged to familiarize yourself with the provisions of this GTC before finalizing your order.

Language of the Contract, Form of the Contract
The language of contracts falling under the scope of this GTC is Hungarian.
Contracts falling under the scope of this GTC are considered written contracts, and they are recorded by the Seller.

E-invoice
Our company applies electronic invoices as per Section 175 of Act CXXVII of 2007. By accepting the present GTC, you consent to the use of electronic invoices.

Prices
The prices are in Hungarian Forints and include 27% VAT. The Seller may modify prices for business policy reasons. Price changes do not affect contracts that have already been concluded. If the Seller has indicated the price incorrectly, and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller will act according to the GTC’s “Procedure in Case of Incorrect Price” section.

Procedure in Case of Incorrect Price
An obviously incorrectly stated price is considered:
• A price of 0 HUF,
• A price that is incorrectly calculated compared to the discount percentage stated next to the original price (e.g., for Goods priced at 1000 HUF, if a 20% discount is indicated, the correct price should be 800 HUF, but if it is incorrectly offered at 500 HUF, which does not correspond to the percentage discount).
In the case of an incorrect price, the Seller will offer the option to purchase the Goods at the correct price, based on this information, the Buyer can decide whether to order the Goods at the correct price or cancel the order without any disadvantageous legal consequences.

Complaint Handling and Legal Enforcement Options
Consumers may submit their claims regarding warranty, product liability, or guarantee related to the Goods or complaints regarding the conduct, activities, or omissions of the Seller or a person acting on behalf of the Seller in direct relation to the distribution or sale of the Goods to consumers at the following contact points and methods:
• In writing via the following website: http://etbhair.hu
• In writing via the following email address: iroda@eternal.hu
• By post: 2094 Nagykovácsi, Cseresznye utca 17.
The Seller is required to handle the consumer's warranty, product liability, or guarantee claims not according to the rules regarding the handling of consumer complaints as per the Consumer Protection Act (Fgytv.), but according to separate laws.
The consumer may communicate their complaint, which aims to eliminate individual legal or interest violations related to the conduct, activities, or omissions of the enterprise or a person acting on behalf of the enterprise in direct relation to the distribution or sale of the Goods to consumers—excluding warranty, product liability, or guarantee claims—verbally or in writing to the enterprise.
The enterprise is obliged to investigate verbal complaints immediately and resolve them if necessary. If the consumer does not agree with the handling of the complaint, or if immediate investigation is not possible, the enterprise must record the complaint and its position regarding it without delay and provide the consumer with a copy of the record in the case of a verbally communicated complaint. In the case of a verbal complaint communicated by phone or other electronic communication services, the enterprise must send a substantive response to the consumer no later than 30 days, in accordance with the provisions regarding responses to written complaints. Otherwise, the enterprise is obliged to proceed regarding written complaints as outlined herein.
The enterprise must respond in writing to written complaints within thirty days of their receipt in a verifiable manner, unless otherwise stipulated by a directly applicable legal act of the European Union. In the case of rejection of the complaint, the enterprise is obliged to inform the consumer in writing about which authority or conciliation body they can turn to, depending on the nature of the complaint. The information must also include the address, phone number, and email contact of the competent authority or the conciliation body based on the consumer's residence or temporary residence. The information must also state whether the enterprise has made a general declaration of submission concerning the decision of the Conciliation Body.
If the consumer's rights dispute with the Seller is not resolved during negotiations, the following legal enforcement options are available to the consumer:

Consumer Protection Procedure
Complaints can be made to consumer protection authorities. If the consumer detects a violation of their consumer rights, they are entitled to submit a complaint to the consumer protection authority competent for their place of residence. After reviewing the complaint, the authority decides on conducting consumer protection proceedings. The first-instance consumer protection authority tasks are carried out by the capital and county government offices competent for the consumer's place of residence; their list can be found here: http://www.kormanyhivatalok.hu/

Court Procedure
The customer has the right to enforce their claims arising from the consumer rights dispute in civil proceedings according to Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Civil Procedure Code.

Conciliation Body Procedure
If we reject your consumer complaint, you are entitled to turn to the competent Conciliation Body based on your residence or temporary residence, or to the Conciliation Body indicated by you in your request. The condition for initiating the procedure at the Conciliation Body is that the consumer must first attempt to resolve the disputed matter directly with the concerned enterprise.
The Conciliation Body will hold the hearing online without personal presence using electronic devices that ensure simultaneous audio and video transmission, unless the consumer requests a personal hearing.
The enterprise is obliged to cooperate in the conciliation body procedure; we are required to submit our response to the conciliation body within the deadline set by the conciliation body. Except for the online resolution of consumer disputes and the application of the European Parliament and Council Regulation 524/2013/EU of May 21, 2013, on the modification of Regulation (EC) No. 2006/2004 and Directive 2009/22/EC, the enterprise is obliged to ensure the participation of a person authorized to reach an agreement at the hearing. The representative authorized to reach an agreement must attend the online hearing. If the consumer requests a personal hearing, the representative authorized to reach an agreement must at least attend the hearing online.
More information about the Conciliation Bodies can be found here: https://www.bekeltetes.hu

Contact information for the regionally competent Conciliation Boards:

Budapest Conciliation Board
Headquarters: Budapest
Jurisdiction: Budapest

Contact Information:
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.
Mailing Address: 1253 Budapest, Pf.:10.
Phone Number: +36-1-488-2131
Email: bekelteto.testulet@bkik.hu
Website: bekeltet.bkik.hu

Baranya County Conciliation Board
Headquarters: Pécs
Jurisdiction: Baranya County, Somogy County, Tolna County

Contact Information:
Address: 7625 Pécs, Majorossy I. u. 36.
Phone Number: +36-72-507-154
Email: info@baranyabekeltetes.hu
Website: baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board
Headquarters: Miskolc
Jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County

Contact Information:
Address: 3525 Miskolc, Szentpáli u. 1.
Phone Number: +36-46-501-091
Email: bekeltetes@bokik.hu
Website: bekeltetes.borsodmegye.hu

Csongrád-Csanád County Conciliation Board
Headquarters: Szeged
Jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County

Contact Information:
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone Number: +36-62-549-392
Email: bekelteto.testulet@cskik.hu
Website: bekeltetes-csongrad.hu

Fejér County Conciliation Board
Headquarters: Székesfehérvár
Jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County

Contact Information:
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone Number: +36-22-510-310
Email: bekeltetes@fmkik.hu
Website: www.bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Board
Headquarters: Győr
Jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County

Contact Information:
Address: 9021 Győr, Szent István út 10/a.
Phone Number: +36-96-520-217
Email: bekelteto.testulet@gymsmkik.hu
Website: bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Board
Headquarters: Debrecen
Jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County

Contact Information:
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone Number: +36-52-500-710
Email: bekelteto@hbkik.hu
Website: hbmbekeltetes.hu

Pest County Conciliation Board
Headquarters: Budapest
Jurisdiction: Pest County

Contact Information:
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.
Phone Number: +36-1-792-7881
Email: pmbekelteto@pmkik.hu
Website: panaszrendezes.hu

Conciliation Board Procedures for Persons Not Qualifying as Consumers
According to consumer protection law, a consumer is defined as a civil organization, ecclesiastical legal entity, condominium, or housing cooperative acting for purposes outside their independent profession and economic activities, which purchases, orders, receives, uses, or utilizes goods or is the addressee of commercial communication related to goods.
The Conciliation Board is authorized to verify and investigate the consumer status. The rules applicable to the procedure are those written under the Conciliation Board.

 

Online Dispute Resolution Platform

The European Commission has created a website where consumers can register, allowing them to resolve disputes related to online purchases by filling out a request, thus avoiding court proceedings. This way, consumers can assert their rights without being hindered by factors such as distance. If you wish to file a complaint regarding goods or services purchased online and do not necessarily want to go to court, you can use the online dispute resolution tool.

On the portal, you and the trader against whom you have filed a complaint can jointly choose the dispute resolution body you wish to entrust with handling your complaint. The online dispute resolution platform can be found here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright

According to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: Szjt.), the website is considered a copyrighted work, and thus every part of it is protected by copyright law. Under Section 16 (1) of Szjt., unauthorized use of the graphic and software solutions, computer programs found on the website is prohibited, as is the use of any application that modifies the website or any part of it. Any material taken from the website and its database can only be used with the written consent of the copyright holder and with a reference to the website and source citation. The copyright holder is: Eternal Beauty Limited Liability Company.

Consumer-Friendly Ratings

We inform Customers that the Seller utilizes the Consumer-Friendly rating system on their Website. The rating system allows for the evaluation of the Seller (the webshop) rather than individual Goods, and the following technical measures ensure that only actual buyers can submit ratings:

1. The system operates independently of the webshop using it, such that the rating WIDGET opens after the purchase, and the submitted ratings are stored in the system of the Consumer-Friendly (JUTASA Ltd.).
2. Ratings can only be submitted through an email sent to the email address provided to the Consumer-Friendly after the purchase, allowing the actual buyer to write their opinion.

The webshop using the rating system does not have the technical means to delete ratings or opinions. As a result, the system only contains evaluations and opinions from real buyers, and it does not differentiate between positive and negative opinions; it displays both equally.

Other Evaluations

Partial Invalidity, Code of Conduct
If any point of the General Terms and Conditions (GTC) is legally incomplete or invalid, the other points of the contract remain in effect, and the relevant legal provisions shall apply in place of the invalid or defective part. The Seller does not have a code of conduct under the law prohibiting unfair commercial practices toward consumers.

 

Information on the operation of goods containing digital elements, as well as applicable technical protective measures

The availability of servers providing data displayed on the website is over 99.9% annually. Regular backups of the entire data content are created, so in case of a problem, the original data content can be restored. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with appropriate encryption strength, utilizing hardware support built into the processor for encoding.

Information on the essential properties of the Goods

The essential properties of the Goods available for purchase are provided in the descriptions accompanying each product on the website.

Correction of data entry errors - Responsibility for the accuracy of the provided data

You have the continuous opportunity to modify the data you have entered before finalizing your order during the ordering process (by clicking the back button in the browser, the previous page opens, allowing you to correct the entered data even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the Goods will be billed and delivered based on the information you provide. Please be aware that an incorrectly provided email address or a full mailbox may result in the failure to deliver the confirmation and may hinder the establishment of the contract. If the Buyer finalizes their order and discovers an error in the provided data, they must initiate the modification of their order as soon as possible. The modification of a faulty order can be indicated by the Buyer to the Seller by sending an email from the email address provided at the time of ordering or by making a phone call.

Using the website

Purchasing is not tied to registration.

Information on using the www.etbhair.com webshop

1. Selecting the goods By clicking on the product categories available on the website, you can choose the desired product group and then the individual products within it. By clicking on individual products, you can view the detailed description, photo, article number, and price of the product. During the purchase, the price displayed on the website is always authoritative, which the buyer must pay.
2. Adding the product to the cart You can place the product you selected in the cart by clicking the “Add to Cart” button. This does not entail any purchase or payment obligation, as placing an item in the cart does not constitute an offer. The contents of the cart can be freely modified until the order is finalized. You can remove products from the cart, add new ones, or change the quantity.

When you add a product to the cart, a notification appears (“Item added to cart”). You can then decide whether to select additional products (“Select more products”) or continue the purchasing process by clicking the “Proceed to Checkout” button.

1. Viewing the cart By clicking the “View Cart” icon at the top of the website, you can check the contents of your cart at any time. Here you can modify the products in your cart, such as removing items or changing their quantities. The system automatically updates the contents of the cart and displays the current prices.

If you do not wish to add more products to the cart, click the “Checkout” button and continue your purchase.

1. Providing customer information By clicking the “Proceed to Checkout” button, you can view the contents of your cart and the total amount to be paid. Here you need to select the shipping method: personal pickup or delivery. The delivery fee is automatically displayed in the system and is added to the total purchase price.

During the purchase, you must provide the following information:

• Email address: for contact purposes.
• Billing information: name, address, phone number.
• Shipping information: by default, the billing address will be copied, but you can also provide a different address by unchecking the option.

You can provide additional information by filling out the “Note” field.

1. Reviewing the order After providing the information, by clicking the “Continue to the next step” button, you will reach the order summary. Here you can check:
• The contents of the cart,
• The provided personal and shipping information,
• The total amount to be paid.

If you wish to change any information, you can return to the previous steps by clicking the “Back” button. To finalize the order, click the “Finalize Order” button.

1. Finalizing the order After sending the order, you will receive an automatic confirmation email at the provided address, which contains the order details and other important information.

Please read the General Terms and Conditions and the Privacy Policy available on the website carefully before making a purchase. If you have any questions, feel free to contact us through our customer service contact details.

We wish you a pleasant shopping experience at the www.etbhair.com webshop!

Finalizing the Order (Making an Offer)

If you have confirmed that the contents of your cart match the Goods you wish to order, and that your details are correctly entered, you can complete your order by clicking the "Submit Order, Payment" button. The information provided on the website does not constitute an offer for the conclusion of a contract on the part of the Seller. In the case of orders covered by these General Terms and Conditions (GTC), you are considered the offeror. By pressing the "Submit Order, Payment" button, you explicitly acknowledge that your offer is to be considered made, and your statement – subject to the Seller's confirmation according to these GTC – incurs a payment obligation. The Seller is obliged to promptly confirm the receipt of the order to the Buyer electronically. If this confirmation does not reach the Buyer within a reasonable timeframe, depending on the nature of the service, but no later than 48 hours from the submission of the Buyer’s order, the Buyer is released from the binding nature of the offer or contractual obligation.

Order Processing, Creation of the Contract

You can place an order at any time. The Seller will confirm your offer via email no later than 48 hours after you have submitted your offer. The contract is concluded when the confirmation email sent by the Seller becomes accessible to you in your email system.

Procedure for Unclaimed Packages

If the Buyer does not pick up the ordered Goods that have been handed over for delivery and does not notify the Seller of their wish to withdraw within 14 days without justification as provided by law, they breach their contract with the Seller, under which they are obliged to accept the Goods and thus accept the Seller's performance. In this case, the Seller will attempt to redeliver the Goods, provided this can be coordinated with the Buyer, but may condition the redelivery on the payment of delivery fees. If the redelivery is unsuccessful, or cannot be coordinated with the Buyer because the Buyer refuses to cooperate, the Seller has the right to terminate the contract with the Buyer immediately due to breach of contract and to claim the costs of unsuccessful delivery and return as a penalty from the Buyer. The parties accept the email used by the Buyer at the time of ordering as a form of communication for the termination of the contract and stipulate that the date of notification of termination is the date when the termination letter becomes accessible in the Buyer's email inbox.

Payment Methods

Card Payment
In our online store, you can pay quickly and securely with a credit card.

Cash on Delivery
If you wish to settle the order value upon receipt of the package, please choose the "Cash on Delivery" payment method.

Bank Transfer

Pickup Methods, Pickup Fees

GLS Parcel Point
For online purchases, delivery via door-to-door courier service is the most popular, but the proportion of personal pickups is increasing year by year. Customers can conveniently pick up their Goods at GLS Parcel Points according to their own schedules, where cash payment is available. GLS Parcel Points are located in easily accessible places, such as shopping malls, gas stations, bookstores, or other busy stores. Most have long opening hours, even on weekends, to serve customers looking to pick up or send packages. GLS sends an email or SMS notification to the recipient regarding the delivery of the Goods. The customer can pick up the package at any time within 5 working days, considering the opening hours of the GLS Parcel Point.

 

Minimum Maximum Shipping Fee 0 HUF - 19999 HUF 1900 HUF

 

20000 HUF  - ∞                Free      

 

GLS Courier Service The goods will be delivered by the GLS courier service.

More information can be found here: https://gls-group.eu/HU/hu/cimzetteknek-nyujtott-szolgaltatasok

Minimum Maximum Shipping Fee 0 HUF - 19999 HUF 1900 HUF

 

20000 HUF ∞    Free      

Delivery Deadline The general delivery deadline for the order is a maximum of 3 working days from the confirmation of the order. In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not fulfill the order within the additional deadline, the Buyer is entitled to withdraw from the contract. We will indicate any delivery deadlines that may differ from the general delivery deadline for specific delivery methods.

Retention of Rights, Ownership Clause If you have previously ordered goods and did not accept them upon delivery (excluding cases where you exercised your right of withdrawal), or if the goods were returned to the seller without a notice, the Seller will condition the fulfillment of the order on the prior payment of the purchase price and shipping costs.

The Seller may withhold the delivery of the goods until it confirms that the payment for the goods has been successfully completed using an electronic payment solution (including cases where the Buyer pays for the goods via bank transfer in the currency of their member state, and due to conversion and bank fees, the Seller does not receive the full amount of the purchase price and shipping fee). If the price of the goods has not been fully paid, the Seller may call on the Buyer to supplement the purchase price.

Sales to Foreign Countries The Seller does not differentiate between Buyers using the website within Hungary and those outside Hungary within the European Union. Unless otherwise specified in these General Terms and Conditions (GTC), the Seller provides delivery/collection of ordered goods within Hungary. The provisions of these GTC also apply to purchases outside Hungary, with the understanding that under the relevant regulation, for the purposes of this point, a consumer is defined as an individual who is a citizen of a member state, or who has a residence in a member state, or as a business that has a registered office in a member state, and who purchases goods or services solely for end-use within the European Union or acts with such intent. A consumer is considered to be a natural person acting for purposes outside their commercial, industrial, artisanal, or professional activities. The language of communication and purchase is primarily Hungarian, and the Seller is not obliged to communicate with the Buyer in the language of the Buyer’s member state. The Seller is not obliged to comply with any non-contractual requirements defined in the national law of the Buyer’s member state concerning the goods, such as labeling or sector-specific requirements, nor to inform the Buyer about these requirements. Unless otherwise specified by the Seller, Hungarian VAT is applied to all goods. The Buyer can exercise their enforcement options according to these GTC. In the case of using an electronic payment solution, payment is made in the currency specified by the Seller. The Seller may withhold the delivery of the goods until it is assured that the payment for the goods and the shipping fee has been successfully and fully completed using the electronic payment solution (including cases where the Buyer pays for the goods via bank transfer in the currency of their member state, and due to conversion and bank fees, the Seller does not receive the full amount of the purchase price). If the price of the goods has not been fully paid, the Seller may call on the Buyer to supplement the purchase price. The Seller provides transfer options available to Hungarian Buyers to non-Hungarian Buyers as well. If the Buyer can request the delivery of the goods to the territory of Hungary or any other European Union member state according to the GTC, this can also be requested by non-Hungarian Buyers via any delivery method specified in the GTC. If the Buyer has the option to choose personal collection of the goods from the Seller according to the GTC, this can also be exercised by non-Hungarian Buyers. Additionally, the Buyer may request to arrange for the delivery of the goods abroad at their own expense. This right does not apply to Hungarian Buyers. The Seller will fulfill the order after the shipping fee has been paid; if the Buyer does not pay the shipping fee to the Seller, or does not arrange their own delivery by the pre-agreed date, the Seller will terminate the contract and refund the pre-paid purchase price to the Buyer.

 

Consumer Information

Information on the Consumer's Right of Withdrawal

According to Section 8:1, Paragraph 1, Point 3 of the Civil Code (Ptk.), a consumer is defined as a natural person acting outside the scope of their profession, independent occupation, or business activity; thus, legal entities cannot exercise the right of withdrawal without justification!

The consumer is entitled to the right of withdrawal without justification according to Section 20 of Government Decree 45/2014 (II. 26.). The consumer may exercise their right of withdrawal: a) in the case of a contract for the sale of goods aa) for the goods, ab) in the case of multiple goods sold, if the provision of the individual goods takes place at different times, for the last delivered good, within a deadline calculated from the date of receipt by the consumer or a third party designated by them, who is not the carrier, which deadline is 14 calendar days.

The provisions of this point do not affect the consumer's right to exercise the right of withdrawal defined herein during the period between the date of the contract's conclusion and the date of receipt of the goods.

If the consumer made an offer to conclude the contract, the consumer is entitled to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer for the conclusion of the contract.

If the Seller did not inform the consumer about the deadline for exercising the right of withdrawal and other conditions (especially those stipulated in Section 22 of the Government Decree), as well as the sample declaration according to Appendix 2, the aforementioned withdrawal deadline is extended by 12 months. If the Seller provides the consumer with information regarding the exercise of the right of withdrawal within 12 months following the expiration of the withdrawal period, the deadline for withdrawal or termination will expire on the 14th day following the communication of this information.

Voluntary Withdrawal Period

In addition to what is stipulated in Government Decree 45/2014 (II. 26.), the Seller voluntarily provides additional time for the exercise of the right of withdrawal, thus the withdrawal period in the webshop is a total of 90 days, which does not exclude the enforcement of the withdrawal provided by law.

After the expiration of the 14-day period provided by law, the presence of the original, undamaged packaging is mandatory for exercising the right of withdrawal.

Withdrawal Declaration, Exercising the Right of Withdrawal or Termination Entitled to the Consumer

The consumer may exercise the right granted in Section 20 of Government Decree 45/2014 (II. 26.) through a clear declaration or by using the withdrawal declaration template that can also be downloaded from the website.

Validity of the Consumer's Withdrawal Declaration

The right of withdrawal must be considered validly exercised if the consumer sends their declaration within the deadline. In the case of written withdrawal or termination, it is sufficient to send the withdrawal or termination declaration within the deadline.

The burden of proof rests with the consumer to demonstrate that they exercised the right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's withdrawal declaration electronically after its arrival.

 

Seller's Obligations in Case of Consumer Withdrawal

Seller's Refund Obligation
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the total amount paid by the consumer as consideration, including costs incurred in connection with the performance, such as shipping fees, within fourteen days at the latest from the date the Seller becomes aware of the withdrawal. Please note that this provision does not apply to additional costs resulting from the consumer's choice of a mode of transport that is different from the least expensive standard delivery method.

Method of Seller's Refund Obligation
In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller will refund the amount due to the consumer using the same payment method that the consumer used for the transaction. With the express consent of the consumer, the Seller may also use a different payment method for the refund, but the consumer shall not incur any additional fees as a result. The Seller shall not be liable for any delays caused by incorrect or inaccurate bank account numbers or postal addresses provided by the consumer.

Additional Costs
If the consumer specifically chooses a mode of transport that is different from the least expensive standard delivery method, the Seller is not obliged to refund the additional costs arising from this choice. In such cases, the refund obligation exists only for the amounts listed as standard shipping fees.

Right of Retention
The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or has provided unequivocal proof that they have sent them back; the earlier of the two dates shall be taken into account. We are unable to accept shipments sent with cash on delivery or postage due.

Consumer's Obligations in Case of Withdrawal or Termination
Return of Goods
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), they are obliged to return the Goods without delay, but no later than fourteen days from the notification of withdrawal, either by sending them back or by handing them over to the Seller or a person authorized by the Seller to receive the Goods. The return is considered to have been made within the deadline if the consumer sends the Goods before the deadline expires.

Bearing of Direct Costs Related to the Return of Goods
The consumer bears the direct cost of returning the Goods. The Goods must be sent back to the Seller's address. If the Seller also sells the Goods in a physical store, and the consumer exercises their right of withdrawal in person at the business premises, they are entitled to return the Goods to the business at the same time. If the consumer terminates a contract for services made outside of business premises or at a distance after the performance has begun, they are obliged to pay the business a proportionate fee for the services performed until the time of notification of the termination. The proportionate amount payable by the consumer shall be determined based on the total amount of consideration established in the contract, increased by tax. If the consumer proves that the total amount determined in this way is excessively high, the proportionate amount shall be calculated based on the market value of the services performed until the termination of the contract. Please note that we cannot accept Goods returned with cash on delivery or postage due.

Consumer's Liability for Depreciation
The consumer is liable for any depreciation resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Goods. If, according to the relevant laws, the right of withdrawal cannot be exercised or can only be exercised under conditions, the consumer is not entitled to use the Goods for trial purposes.

The Right of Withdrawal Cannot Be Exercised in the Following Cases
The Seller explicitly draws your attention to the fact that you cannot exercise your right of withdrawal in the cases specified in Section 29 (1) of Government Decree 45/2014 (II. 26.):

1. After the complete performance of the service; however, if the contract creates a payment obligation for the consumer, this exception can only be invoked if the performance has begun with the consumer's express prior consent and the consumer was informed that they would lose their right of withdrawal as soon as the business has completely fulfilled the contract;
2. In relation to Goods or services whose price or fee depends on fluctuations in the financial market that are not controlled by the business and may occur during the withdrawal period;
3. In the case of non-prefabricated Goods made according to the consumer's instructions or explicitly requested by the consumer, or in the case of Goods that are clearly personalized for the consumer;
4. For perishable Goods or Goods that have a short shelf life;
5. In relation to Goods in sealed packaging that cannot be returned for health or hygiene reasons after unsealing;
6. For Goods that, by their nature, are inseparably mixed with other Goods after delivery;
7. For alcoholic beverages whose actual value depends on market fluctuations that are not controllable by the business and for which the parties agreed on the price at the time of the sales contract, but the performance of the contract occurs only after the thirtieth day from the conclusion of the contract;
8. In the case of a service contract where the business visits the consumer at their express request to perform urgent repairs or maintenance work;
9. In relation to sound or video recordings, and copies of computer software in sealed packaging, if the consumer has unsealed the packaging after delivery;
10. For newspapers, magazines, and periodicals, with the exception of subscription contracts;
11. In the case of contracts concluded at public auctions;
12. For contracts for accommodation services, except for residential purposes, transport, car rental, catering, or services related to leisure activities, if a performance deadline has been stipulated in the contract;
13. For digital content provided on a non-tangible medium if the Seller has begun performance with the consumer's express prior consent, and the consumer has simultaneously acknowledged that they will lose their right of withdrawal after the performance has started, and the business has sent confirmation to the consumer.

 

Information on Product Warranty and Quality Guarantee for Consumer Contracts

This section of the Consumer Information is prepared based on the authorization of Section 11 (5) of Government Decree 45/2014 (II.26.) and taking into account Annex 3 of the same decree.

The Consumer Information exclusively applies to Buyers classified as consumers; the rules concerning non-consumer buyers are included in a separate chapter.

Requirements for Contractual Performance in Consumer Contracts

The requirements for contractual performance generally apply to goods sold under consumer contracts and goods containing digital elements. The goods and performance must comply with the requirements set forth in Government Decree 373/2021 (VI.30.) at the time of delivery.

For the performance to be considered contractual, the goods must:

• Comply with the description, quantity, quality, type specified in the contract and have the functionality, compatibility, interoperability, and other characteristics defined in the contract.
• Be suitable for any purpose specified by the consumer, provided that this purpose was communicated to the Seller at the latest at the time of contract conclusion, and accepted by the Seller.
• Include all accessories, user manuals specified in the contract—this includes installation instructions, setup instructions, and customer support.
• Provide updates defined in the contract.

Furthermore, for the performance to be deemed contractual, the goods must:

• Be suitable for the purposes prescribed by law, technical standards, or, in the absence of these, the applicable code of conduct for goods of the same type.
• Have the quantity, quality, performance, and other characteristics—especially in terms of functionality, compatibility, accessibility, continuity, and safety—that can reasonably be expected by the consumer, taking into account public statements made by the Seller, its representatives, or other persons involved in the sales chain regarding the specific properties of the goods, particularly declarations made in advertisements or on labels.
• Include accessories and guides that can reasonably be expected by the consumer—including packaging and installation instructions.
• Match the properties and descriptions of the goods presented or made available as samples or models by the business prior to the conclusion of the contract.

The goods do not need to comply with the public statements mentioned above if the Seller proves that:

• They were unaware of the public statement and should not have been aware of it.
• The public statement had been corrected appropriately before the time of contract conclusion.
• The public statement could not have influenced the consumer's decision to contract.

Defective Performance of the Sale Contract

The Seller performs defectively if the defect in the goods arises from improper installation, provided that:

1. a) Installation is part of the sales contract and was carried out by the Seller or performed under the Seller's responsibility; or b) The consumer was required to perform the installation, and the improper installation resulted from deficiencies in the installation instructions provided by the Seller—or in the case of goods containing digital elements, by the provider of the digital content or digital service.

If, according to the sales contract, the goods are installed by the Seller or installation is done under the Seller's responsibility, the performance shall be deemed completed by the Seller when the installation is completed.

In the case of goods containing digital elements, if the sales contract provides for the continuous provision of digital content or digital services for a specific period, the Seller is liable for defects related to the digital content if the defect occurs or becomes recognizable within two years from the delivery of the goods.

Requirements for Contractual Performance of Goods Containing Digital Elements Sold Under Consumer Contracts

For goods containing digital elements, the Seller must ensure that the consumer receives notifications about updates to the digital content or related digital services—this includes security updates that are necessary to maintain the contractual conformity of the goods, and must ensure that the consumer receives them.

The Seller must make updates available based on the terms of the sales contract:

• If the contract provides for a one-time provision of digital content or digital services, then the types and purposes of the goods and digital elements, as well as the specific circumstances and nature of the contract, must be considered in determining what can reasonably be expected by the consumer; or
• If the contract provides for continuous service of digital content over a specified period, then updates must be provided for a continuous service period not exceeding two years from the delivery of the goods.

If the consumer does not install the provided updates within a reasonable time, the Seller is not liable for defects in the goods if they arise solely from the lack of application of the relevant update, provided that:

1. a) The Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and b) The consumer's failure to install the update or the incorrect installation of the update is not due to deficiencies in the installation instructions provided by the Seller.

Defective performance cannot be established if the consumer received separate information at the time of contract conclusion that a specific property of the goods deviates from what is described herein, and the consumer explicitly accepted this deviation at the time of contract conclusion.

Requirements for Contractual Performance in the Sale of Digital Content Under Consumer Contracts

The Seller provides the digital content to the consumer. In the absence of a different agreement between the parties, the Seller shall deliver the digital content to the consumer without undue delay after the conclusion of the contract, in the latest version available at the time of contract conclusion.

The service is considered fulfilled when the digital content or any solution necessary for accessing or downloading it has been made available to the consumer or the physical or virtual device chosen by the consumer for this purpose.

The Seller must ensure that the consumer receives notifications about updates to the digital content—this includes security updates that are necessary to maintain the contractual conformity of the digital content or digital service, and must ensure that the consumer receives them.

If the contract provides for the continuous provision of the digital content for a specified period, the contractual conformity of the performance regarding the digital content must be ensured throughout the entire duration of the contract.

If the consumer does not install the updates provided by the Seller within a reasonable time, the Seller is not liable for defects in the service if they arise solely from the lack of application of the relevant update, provided that:

• The Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
• The consumer's failure to install the update or the incorrect installation of the update is not due to deficiencies in the installation instructions provided by the Seller.

Defective performance cannot be established if the consumer received separate information at the time of contract conclusion that a specific property of the digital content deviates from the requirements specified herein, and the consumer explicitly accepted this deviation at the time of contract conclusion.

The Seller performs defectively if the defect in the digital content service arises from improper integration into the consumer's digital environment, provided that:

• The integration of the digital content was carried out by the Seller or was performed under the Seller's responsibility; or
• The consumer was required to integrate the digital content, and the improper integration was caused by deficiencies in the integration instructions provided by the Seller.

If the contract provides for the continuous provision of digital content or digital services for a specified period, the Seller is liable for defects regarding the digital content if the defect occurs or becomes recognizable during the period set forth in the contract.

If the contract specifies a one-time service or a series of individual service acts, it shall be presumed, until proven otherwise, that any defect recognized by the consumer within one year from the date of performance existed at the time of performance. The Seller does not perform defectively if they prove that the consumer's digital environment is incompatible with the technical requirements of the digital content or digital service, and clearly and understandably informed the consumer about this prior to the conclusion of the contract.

The consumer is obliged to cooperate with the Seller so that the Seller can ascertain—using the technically available tools that require minimal intervention from the consumer—that the cause of the defect lies in the consumer's digital environment. If the consumer fails to fulfill this cooperation obligation after the Seller clearly and understandably informed them about this obligation before concluding the contract, the consumer is responsible for proving that:

• The defect recognized within one year of performance existed at the time of performance, or
• The service affected by the recognized defect was not contractually compliant during the period of the contract's performance.

 

Warranty for Defects

In what cases can you exercise your warranty rights?

If the Seller provides faulty performance, you can assert a warranty claim against the Seller according to the Civil Code and, in the case of a consumer contract, according to the provisions of Government Decree 373/2021 (June 30).

What rights do you have based on your warranty claim?

You may choose to exercise the following warranty rights: You can request repair or replacement, unless fulfilling the claim you have chosen is impossible or would result in disproportionate additional costs for the Seller compared to fulfilling another claim. If you did not or could not request repair or replacement, you can demand a proportional reduction in the consideration or, as a last resort, withdraw from the contract.

You can also switch from one warranty right to another, but you will bear the cost of the transition unless it was justified or caused by the Seller.

In the case of consumer contracts, it must be presumed, until proven otherwise, that a defect recognized within one year from the date of performance of goods and goods containing digital elements already existed at the time of performance, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of used goods, warranty and guarantee rights differ from the general rules. While one can speak of faulty performance regarding used goods, the circumstances under which the Buyer could have anticipated certain defects must be taken into account. Due to wear and tear, the occurrence of certain defects becomes increasingly common, which means that it cannot be assumed that a used good has the same quality as a newly purchased one. Therefore, the Buyer can only assert warranty rights concerning deficiencies that are in addition to the defects arising from the used nature and occurred independently of those.

If the used good is faulty and the Buyer, who qualifies as a Consumer, was informed about this at the time of purchase, the Service Provider has no liability regarding the known defect.

The Seller may refuse to bring the goods into conformity with the contract if repair or replacement is impossible or would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value the goods would represent in flawless condition, as well as the seriousness of the breach.

The consumer is also entitled—proportional to the seriousness of the breach—to request a proportional reduction in the consideration or terminate the sales contract if:

• The Seller has not performed the repair or replacement, or has done so but has not fulfilled the following conditions in whole or in part:
• The Seller must ensure the return of the replaced goods at their own expense.
• If the repair or replacement necessitates the removal of goods that have been put into operation in accordance with the nature and purpose of the goods—before the defect became apparent—the obligation regarding the repair or replacement includes the removal of the non-conforming goods and the installation of the goods delivered as a replacement or the bearing of the costs of removal or installation.
• The Seller has refused to bring the goods into conformity with the contract.
• A repeated performance defect has occurred, despite the Seller's attempt to bring the goods into conformity with the contract.
• The defect in performance is of such severity that it justifies an immediate price reduction or the immediate termination of the sales contract, or
• The Seller has not undertaken to bring the goods into conformity with the contract, or it is evident from the circumstances that the Seller will not bring the goods into conformity within a reasonable time or without causing significant detriment to the consumer.

If the consumer wishes to terminate the sales contract due to faulty performance, the burden of proof is on the Seller to demonstrate that the defect is insignificant.

The Consumer is entitled to withhold the remaining portion of the purchase price—partially or wholly—proportional to the seriousness of the breach until the Seller fulfills their obligations regarding the conformity of performance and the faulty performance.

The general rules are as follows:

• The Seller must ensure the return of the replaced goods at their own expense.
• If the repair or replacement necessitates the removal of goods that have been put into operation in accordance with their nature and purpose—before the defect became apparent—the obligation regarding the repair or replacement includes the removal of the non-conforming goods and the installation of the goods delivered as a replacement or the bearing of the costs of removal or installation.

A reasonable time period for the repair or replacement of the goods shall be calculated from the time the Consumer reported the defect to the business.

The Consumer must make the goods available to the business for the purpose of performing the repair or replacement.

The delivery of the consideration is proportional if its amount corresponds to the difference between what the Consumer would be entitled to in case of contractual performance and the value of the goods actually received by the Consumer.

The Consumer's warranty right to terminate the sales contract can be exercised by a legal declaration addressed to the Seller expressing the decision to terminate.

If the faulty performance only affects a specific part of the goods provided under the sales contract, and the conditions for exercising the right to terminate the contract exist for those, the Consumer can only terminate the sales contract regarding the defective goods, but they may also terminate regarding any other goods acquired together with them if it is unreasonable to expect the Consumer to retain only the goods conforming to the contract.

If the Consumer terminates the sales contract in its entirety or regarding a part of the goods provided under the sales contract, then:

• The Consumer must return the affected goods to the Seller at the Seller's expense, and
• The Seller must immediately refund the Consumer the purchase price for the affected goods once they have received the goods or proof of their return.

 

What is the deadline for you to enforce your warranty claim? You are obliged to report the defect immediately after its discovery. A defect reported within two months from its discovery should be considered as reported without delay. At the same time, we would like to draw your attention to the fact that after the two-year limitation period from the fulfillment of the contract, you can no longer enforce your warranty rights. The time during which the Buyer cannot use the Goods for their intended purpose due to the time needed for repairs does not count towards the limitation period. The limitation for warranty claims for the part of the Goods affected by replacement or repair starts anew. This rule also applies if a new defect arises as a consequence of the repair. If the subject of the contract between the consumer and the business is a used item, the parties may agree to a shorter limitation period; however, a limitation period shorter than one year cannot be validly stipulated in this case.

Against whom can you enforce your warranty claim? You can enforce your warranty claim against the Seller.

What other conditions apply to the enforcement of your warranty rights? Within one year from the fulfillment, there are no other conditions for enforcing your warranty claim beyond reporting the defect, provided you prove that the Goods were supplied by the Seller. However, after one year from the fulfillment, you are obliged to prove that the defect you recognized was already present at the time of fulfillment.

Product Warranty In what cases can you exercise your product warranty rights? In the case of a defect in a movable property (Goods), you may—at your discretion—enforce either a warranty claim or a product warranty claim according to the Civil Code.

What rights do you have based on your product warranty claim? As a product warranty claim, you can request the repair or replacement of the defective Goods.

In what case is the Goods considered defective? The Goods are considered defective if they do not meet the quality requirements in effect at the time of their market introduction, or if they do not possess the properties specified by the manufacturer in the description.

What is the deadline for you to enforce your product warranty claim? You can enforce your product warranty claim within two years from the market introduction of the Goods by the manufacturer. After this deadline, you lose this right.

Against whom can you enforce your product warranty claim? You can exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter collectively referred to as the manufacturer).

What evidentiary rule applies in case of enforcing a product warranty claim? In the case of enforcing a product warranty claim, you must prove that the product defect existed at the time of market introduction by the manufacturer.

In what cases is the manufacturer exempt from product warranty obligations? The manufacturer is exempt from product warranty obligations if they can prove that:

• The Goods were not manufactured or marketed in the course of their business activity, or
• The defect was not recognizable at the time of market introduction according to the state of science and technology, or
• The defect in the Goods arises from the application of a law or mandatory authority regulation. The manufacturer only needs to prove one reason for exemption.

Please note that you can simultaneously and in parallel enforce warranty claims against the business for the same defect and product warranty claims against the manufacturer. If your product warranty claim is successfully enforced, you can only enforce your warranty claim for the replaced product or the part of the product affected by repair against the manufacturer thereafter.

Warranty In what cases can you exercise your warranty rights? According to Government Decree 151/2003 (September 22) on mandatory warranties for certain durable consumer goods, the Seller is obliged to provide a warranty for the new durable consumer goods listed in Annex 1 of Government Decree 10/2024 (June 28) on defining the scope of durable consumer goods subject to mandatory warranty (e.g., technical products, tools, machines), as well as their accessories and components as specified therein (hereinafter collectively referred to as consumer goods).

Rights arising from the warranty can be enforced with a warranty ticket, which cannot be made conditional upon the consumer returning the opened packaging of the consumer goods. If the warranty ticket is not provided to the consumer, the conclusion of the contract must be considered proven if the consumer presents a receipt proving the payment of the consideration—a bill or receipt issued according to the law on value-added tax. In this case, rights arising from the warranty can be enforced with the receipt proving the payment of the consideration.

Additionally, the Seller may voluntarily offer a warranty, in which case a warranty declaration must be provided to the consumer.

The warranty declaration must be made available to the consumer on a durable medium, no later than at the time of delivery of the Goods. The warranty declaration must indicate:

• A clear statement that if the Goods are defectively fulfilled, the consumer is entitled to exercise the warranty rights provided by law free of charge; these rights are not affected by the warranty.
• The name and address of the person liable for the warranty.
• The procedure to be followed by the consumer to enforce the warranty.
• The designation of the Goods to which the warranty applies.
• The conditions of the warranty.
• The purchase price of the Goods.

What rights and within what deadlines do you have under mandatory warranty? Warranty Rights Based on the warranty rights, the Buyer may request repair or replacement, request a price reduction in the cases provided by law, or ultimately withdraw from the contract if the obligor has not undertaken the repair or replacement within the appropriate deadline while taking care of the rights of the entitled party or if the entitled party's interest in repair or replacement ceases.

The Buyer may submit their warranty claim, at their discretion, directly to the Seller's headquarters, any location, branch, or the repair service indicated on the warranty ticket.

Enforcement Deadline The warranty claim can be enforced during the warranty period, which is according to Government Decree 151/2003 (September 22):

1. For a selling price reaching 10,000 HUF but not exceeding 250,000 HUF, two years;
2. For a selling price above 250,000 HUF, three years.

Failure to comply with these deadlines results in the loss of rights; however, if the consumer goods are repaired, the warranty period is extended from the day of handing over for as long as the Buyer could not use the consumer goods for their intended purpose due to the defect.

The warranty period starts when the consumer goods are handed over to the Buyer, or if the installation is performed by the Seller or their representative, it starts on the day of installation. If the Buyer commissions the installation of the consumer goods more than six months after handover, then the start date of the warranty period is the day of handing over the consumer goods.

Rules regarding the handling of warranty claims When handling repairs, the Seller must strive to complete the repairs within 15 days. The deadline for repairs starts when the consumer goods are received.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer about the anticipated duration of the repair or replacement.

If, during the first repair of the consumer goods within the warranty period, it is determined by the Seller that the consumer goods cannot be repaired, unless the Buyer states otherwise, the Seller is obliged to replace the consumer goods within eight days. If replacement is not possible, the business is obliged to refund the purchase price indicated on the warranty ticket, or in the absence of it, on the document presented by the consumer that proves the payment of the consideration—on the bill or receipt issued according to the law on value-added tax—within eight days.

By accepting the General Terms and Conditions (GTC), the Buyer consents that the information can be provided to them electronically or in another manner suitable for verifying receipt by the Buyer.

If the Seller cannot repair the consumer goods within 30 days:

• If the Buyer has agreed to this, the repair can be completed at a later date, or
• If the Buyer does not agree to a later completion of the repair or has not stated anything in this regard, the consumer goods must be replaced within eight days after the thirty-day deadline has expired without result, or
• If the Buyer does not agree to a later completion of the repair or has not stated anything in this regard, but replacement of the consumer goods is also not possible, the Seller is obliged to refund the purchase price indicated on the warranty ticket, or in the absence of it, on the document presented by the consumer that proves the payment of the consideration—on the bill or receipt issued according to the law on value-added tax—within eight days after the thirty-day repair deadline has expired without result.

If the consumer goods malfunction for the 4th time—in the absence of any different provisions from the consumer—the Seller is obliged to replace the consumer goods within eight days. If replacement of the consumer goods is not possible, the business is obliged to refund the purchase price indicated on the warranty ticket, or in the absence of it, on the document presented by the consumer that proves the payment of the consideration—on the bill or receipt issued according to the law on value-added tax—within eight days.

Consumer goods subject to mandatory warranty that are permanently installed or weigh more than 10 kg, or cannot be transported as hand luggage on public transport—excluding vehicles—must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the business or, in case of a repair claim directly validated at the repair service, the repair service is responsible for the disassembly and reassembly as well as the transportation.

Exceptions from Warranty

The provisions outlined in the section "Rules for Handling Warranty Claims" do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers, and motorized watercraft.

However, in the case of these Goods, the Seller is still obligated to strive to fulfill the repair request within 15 days. If the duration of the repair or replacement exceeds fifteen days, the Seller must inform the Buyer of the expected duration of the repair or replacement.

What is the relationship between warranty and other liability rights?

Warranty exists alongside liability rights (product and accessory liability). A fundamental difference between general liability rights and warranty is that in the case of warranty, the burden of proof is more favorable for the consumer. The Seller's voluntary warranty undertaking cannot impose conditions on the consumer that are less favorable than the rights provided by the rules of mandatory warranty during its duration. However, after this period, the conditions of the voluntary warranty can be freely determined, but in this case, the warranty cannot affect the consumer's rights arising from law—including those based on accessory liability.

Exchange Request within Three Working Days

The institution of exchange requests within three working days also applies in the case of sales through an online store. An exchange request within three working days can be made for new durable consumer goods, which stipulates that if someone exercises the institution of exchange within 3 working days, the seller must interpret this as the goods being defective at the time of sale and must replace the goods without further ado.

When is the Seller exempt from warranty obligations?

The Seller is only exempt from warranty obligations if they prove that the cause of the defect arose after fulfillment.

Please note that you can simultaneously and in parallel assert accessory liability and warranty claims, as well as product liability and warranty claims for the same defect. However, if you have successfully asserted your claim arising from defective performance (for example, if the business replaced the product) due to a specific defect once, you can no longer claim based on another legal basis for the same defect.

Information on Product Liability and Accessory Liability for Non-Consumer Buyers

General Rules for Accessory Liability Rights

A non-consumer Buyer may, at their discretion, exercise the following accessory liability claims:

They may request a repair or replacement unless fulfilling the chosen request is impossible or would incur disproportionate additional costs for the Seller compared to fulfilling another request. If they did not request or cannot request a repair or replacement, they may request a proportional reduction of the consideration or the Buyer may repair the defect at the Seller's expense or have it repaired by another party or—ultimately—withdraw from the contract.

They may also switch from one accessory liability right to another, but the cost of the transition will be borne by them, unless it was justified or caused by the Seller.

In the case of used Goods, warranty and warranty rights deviate from the general rules. Even in the case of used Goods, we can talk about defective performance; however, the circumstances under which the Buyer could expect certain defects must be taken into account. Due to wear and tear, the occurrence of certain defects becomes increasingly common, which means it cannot be assumed that a used Good can have the same quality as a newly purchased one. Accordingly, the Buyer can only assert their liability rights concerning deficiencies that are in addition to the defects arising from the used condition and that occurred independently of those.

If the used Good is defective and the Consumer Buyer was informed of this at the time of purchase, the Service Provider has no liability regarding the known defect.

For non-consumer buyers, the deadline for exercising accessory liability rights is 1 year, which starts on the day of fulfillment (delivery).

Product Liability and Warranty

Product liability and mandatory warranty are only applicable to buyers who qualify as consumers.

If the Seller provides a voluntary warranty for a particular Good, this will be indicated separately at the time of purchase.

If the manufacturer provides a manufacturer’s warranty that extends to non-consumer buyers, this can be enforced directly with the manufacturer.